Terms of service
TERMS AND CONDITIONS
Effective / Last Updated: 7 August 2026
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Contracting Entity: petZeye Limited |
1. About These Terms
These Terms and Conditions ("Terms") govern the purchase and use of products, subscriptions, software, mobile applications, web portals and GPS tracking services supplied directly by petZeye Limited ("petZeye", "we", "us" or "our").
By placing an order, creating an account, activating a subscription or using a petZeye service, you agree to these Terms together with any policies expressly incorporated into them.
If you are a consumer, nothing in these Terms excludes, restricts or replaces any mandatory rights available to you under Cyprus law, European Union law or other consumer law that applies to your contract.
These Terms should be read together with our:
Returns, Refunds, Withdrawal & Subscription Cancellation Policy
Privacy Policy
Cookie and Privacy Preferences, where applicable
Any product-specific or plan-specific terms clearly presented before purchase
2. Contracting Entity and Contact Details
Unless a checkout page, invoice, quotation or written B2B agreement expressly identifies another contracting entity, products and services sold directly under these Terms are supplied by petZeye Limited.
Contact details:
General enquiries and customer support: info@petzeye.com
Privacy and data protection enquiries: dpomanager@petzeye.com
Website: petzeye.com
Registered address: [INSERT PETZEYE LIMITED REGISTERED ADDRESS]
Company registration number: [INSERT PETZEYE LIMITED REGISTRATION NUMBER]
3. Definitions
Account: the customer account used to access petZeye services.
App: a petZeye mobile application made available for compatible mobile devices.
Business Customer: a person or organisation acting wholly or mainly for purposes relating to its trade, business, craft or profession.
Consumer: a natural person acting for purposes outside their trade, business, craft or profession.
Device: a GPS or related tracking device supplied or supported by petZeye.
Portal: the petZeye web-based tracking platform or customer interface.
Service: the GPS tracking, connectivity, software, portal, app, reporting, notification or related service supplied by petZeye.
Subscription: a paid plan that enables access to some or all petZeye tracking services for a stated billing period.
Website: petzeye.com and any related petZeye page used to purchase or manage services.
User: a person authorised to access an Account, Device, App, Portal or Service.
4. Eligibility and Age
You must be at least 18 years old and legally capable of entering into a contract to independently purchase a petZeye product or Subscription.
A parent, legal guardian or other authorised adult may use an appropriate petZeye service in relation to a minor where that use is lawful and appropriate.
If you use petZeye on behalf of a company or other organisation, you confirm that you have authority to bind that organisation to these Terms.
5. Scope of petZeye Products and Services
petZeye provides GPS tracking products and related software and subscription services. Depending on the product offered, a Device may be intended for vehicles, animals, bicycles, assets or authorised persons.
Available functions vary by Device, Subscription, country, mobile network and software version. A feature shown for one product or plan is not automatically included with every product or plan.
The product description, specifications and Subscription features displayed at the time of purchase form part of the contract, subject to reasonable technical tolerances and applicable law.
6. GPS Devices and Service Requirements
Some petZeye Devices require an active Subscription, compatible mobile network coverage, satellite reception, sufficient battery charge and access to the petZeye platform in order to provide tracking functions.
The customer is responsible for charging, installing, positioning and using the Device in accordance with the relevant instructions.
Where connectivity or a SIM service is included as part of a Subscription, that connectivity is provided solely for the intended operation of the relevant petZeye Device and Service.
Service availability may differ between countries and regions and may change as mobile operators, roaming partners, technologies or regulatory requirements change.
7. Customer Accounts
You must provide accurate and up-to-date information when creating or maintaining an Account.
You are responsible for protecting your login credentials and for activity carried out through your Account by authorised users.
Do not share passwords with unauthorised persons.
Use strong and unique passwords.
Use multi-factor or two-factor authentication where available or required.
Notify petZeye promptly if you believe your Account or credentials have been compromised.
Update your contact information when it changes.
petZeye may temporarily restrict or suspend access where reasonably necessary to protect an Account, the Service, other users or the security of the platform.
8. Subscription Plans
Certain GPS tracking functions require an active paid Subscription. Available plans, billing periods, prices and included features are displayed before purchase.
A Subscription begins when it is activated or on another date clearly stated during checkout or activation.
The customer is responsible for selecting the Subscription that is appropriate for the relevant Device and intended use.
9. Automatic Renewal
Where a Subscription is described as recurring or automatically renewing, it will renew at the end of the current billing period for the applicable renewal period unless automatic renewal is cancelled before the renewal is processed.
The payment method associated with the Subscription may be charged for the renewal amount shown or otherwise properly notified before the renewal, together with applicable taxes.
If the price of a recurring Subscription changes, petZeye will provide appropriate notice before the new price applies to a future renewal where required by law. The customer may cancel automatic renewal before the new renewal charge is processed.
10. Cancelling Automatic Renewal
Customers can normally cancel automatic renewal through the Manage Subscription section of their petZeye Account.
Cancelling automatic renewal does not immediately terminate an already-paid Subscription. The GPS tracking Service remains active until the end of the current paid Subscription period, after which it will expire unless renewed or replaced by another plan.
A normal cancellation of automatic renewal does not, by itself, create a right to a full or partial refund for the unused portion of the current paid period.
Statutory withdrawal rights and any exceptional goodwill refunds are dealt with separately under our Returns, Refunds, Withdrawal & Subscription Cancellation Policy.
11. Subscription Expiry, Failed Payment and Reactivation
If a recurring payment fails or a Subscription expires without renewal, access to paid tracking functions may be suspended or end.
A Device may require a valid Subscription and successful reconnection to the relevant network and Service before tracking functions resume after reactivation.
Historical information may remain available only in accordance with the applicable plan, Privacy Policy and retention periods.
12. Prices, Taxes and Payment
The price payable is the price shown during checkout or stated in an accepted quotation, subject to correction of obvious errors before the contract is accepted.
Prices displayed to consumers include VAT where required. Delivery charges and any other applicable charges are shown before the customer completes the order.
For deliveries outside the European Union, import duties, customs charges, local taxes or similar charges may be payable by the customer unless the sale is expressly stated to include them.
Payments may be processed by third-party payment providers. petZeye does not require customers to disclose payment credentials outside the approved checkout or payment process.
If a payment is reversed, declined or remains unpaid, petZeye may suspend the affected order or Service until payment is resolved, subject to applicable law.
13. Orders and Contract Formation
Product and Service listings on the Website invite customers to place an order and do not necessarily constitute a legally binding offer by petZeye.
An order is submitted when the customer completes the checkout process. petZeye may send an automated acknowledgement confirming that the order has been received.
Unless applicable law requires otherwise, the contract is formed when petZeye confirms acceptance, dispatches the goods or activates the purchased Service, whichever occurs first.
petZeye may refuse or cancel an order before acceptance where there is a genuine stock issue, obvious pricing or description error, payment failure, suspected fraud, legal restriction or inability to deliver to the requested location. If payment has already been taken for an order that is not accepted, the amount will be refunded.
14. Shipping and Delivery
Available shipping methods, estimated costs and estimated delivery times are shown during checkout where applicable.
Delivery estimates are not guaranteed unless expressly stated as guaranteed. petZeye will deliver within any period specifically agreed with the customer and, where no different period is agreed, within the period required by applicable consumer law.
Delays may occur because of customs, couriers, public holidays, weather, transport disruption or other circumstances outside petZeye's reasonable control. We will provide reasonable assistance where a shipment is materially delayed.
For consumer sales, risk of accidental loss or damage passes to the consumer when the consumer, or a person designated by the consumer other than the carrier, takes physical possession of the goods, except where applicable law provides otherwise.
15. Returns, Withdrawal, Refunds and Legal Guarantee
Consumer returns, the statutory right of withdrawal, Subscription withdrawal, refund processing, defective goods and the statutory legal guarantee are governed by our Returns, Refunds, Withdrawal & Subscription Cancellation Policy and applicable law.
Nothing in these Terms or in that Policy limits mandatory rights relating to defective or non-conforming goods, goods with digital elements, digital content or digital services.
16. GPS Tracking Availability and Location Accuracy
GPS tracking is affected by technologies and infrastructure that are not fully controlled by petZeye. For that reason, petZeye cannot guarantee uninterrupted, instantaneous or perfectly accurate location information at all times.
Factors that may affect availability, accuracy or reporting speed include:
GPS or other satellite signal availability
Mobile network coverage and roaming availability
Internet connectivity
Network congestion or outages
Buildings, tunnels, underground parking, dense structures or other signal obstructions
Device placement and orientation
Battery level or power loss
Mobile operator or third-party infrastructure
Software maintenance, updates and security work
Technical faults or temporary service interruptions
Location information may therefore be delayed, temporarily unavailable or less accurate than expected. Customers should consider these limitations when deciding how to use the Service.
This section does not exclude any mandatory consumer remedy where the Device or digital Service fails to conform to the applicable contract.
17. Not an Emergency or Life-Safety Service
petZeye is a GPS tracking and location-assistance service. It is not an emergency response, rescue, medical, law-enforcement, security alarm or life-safety service.
Customers must not rely exclusively on petZeye where personal safety, emergency response, medical care or protection of life or property depends on continuous or instantaneous location information.
petZeye does not guarantee that use of a Device will prevent theft, loss, escape or injury, or that a vehicle, animal, person or other tracked subject will be recovered.
18. Lawful and Authorised Tracking
The customer is responsible for ensuring that every use of a petZeye Device and Service is lawful and that the customer has the necessary ownership, authority, consent or other legal basis for the tracking concerned.
Particular care is required when tracking or monitoring information connected with:
Employees or company vehicle drivers
Children
Elderly or vulnerable persons
Vehicles used by more than one person
Another person's property
Any person who may reasonably expect privacy
Where required, the customer must provide appropriate notices, obtain consent, establish another lawful basis and comply with employment, privacy, surveillance and data protection laws.
petZeye does not authorise covert, unlawful, abusive or unauthorised tracking. We may suspend or terminate access where we reasonably believe the Service is being used unlawfully or in a manner that creates a serious risk to another person, subject to applicable law.
19. Prohibited Uses
You must not use the Website, App, Portal, Device or Service to:
Commit, facilitate or encourage unlawful activity
Stalk, harass, threaten or unlawfully monitor another person
Track a person, vehicle or property without lawful authority
Attempt to gain unauthorised access to another Account, Device, server or system
Interfere with or bypass authentication, security or access controls
Introduce malware, malicious code or harmful data
Overload, disrupt or damage petZeye systems or third-party infrastructure
Scrape, crawl or automatically extract protected data except where expressly authorised
Reverse engineer, decompile or modify protected software except to the limited extent such restriction is prohibited by law
Use a Device or Service for a purpose that is materially inconsistent with its stated specifications or safety instructions
Resell or commercially exploit access to the Service without petZeye's written authorisation, except under an authorised reseller or B2B agreement
20. App, Portal and Software Licence
Subject to these Terms and payment of any applicable Subscription, petZeye grants the customer a limited, non-exclusive, non-transferable and revocable right to use the App, Portal and software solely for authorised use of the petZeye Service.
This licence does not transfer ownership of the software, source code, platform, trademarks, databases or other intellectual property.
The customer must not copy, distribute, modify, sublicense, sell or create derivative works from the software except where expressly authorised by petZeye or permitted by mandatory law.
21. Intellectual Property
The petZeye name, logos, Website content, software, portal interfaces, documentation, graphics and other protected materials are owned by petZeye, its licensors or other lawful rights holders.
No right, title or interest is transferred to a customer except the limited rights necessary to use purchased products and Services in accordance with these Terms.
22. Customer Content and Configuration Data
Customers may create or upload information such as device names, geofences, points of interest, notes or other configuration data.
The customer retains any rights they have in that content. The customer grants petZeye and its authorised processors the limited right to host, process, transmit and display that content only as necessary to provide, secure, support and administer the Service.
The customer must not upload unlawful content or personal data that the customer is not authorised to process.
23. Software Updates and Changes to Digital Services
petZeye may release software, firmware, App or Portal updates for security, compatibility, performance, legal compliance, bug fixes or feature improvements.
Customers should install or permit required updates within a reasonable time where the update is necessary for the secure or proper operation of the Device or Service.
petZeye may modify a continuing digital Service where permitted by the contract and applicable law, including for valid technical, security, operational, regulatory or product-development reasons.
Where a change materially and negatively affects a consumer's access to or use of a paid digital Service, petZeye will provide the notice and remedies required by applicable law.
24. Third-Party Services and Infrastructure
The petZeye Service may depend on or interact with third-party services such as mobile networks, roaming providers, map services, app stores, payment processors, cloud or hosting providers, courier services and device manufacturers.
Third-party services may be subject to their own terms, availability and privacy practices.
petZeye is not responsible for an independent third party's acts or omissions to the extent that responsibility cannot lawfully be attributed to petZeye. This does not affect any statutory rights the customer may have against petZeye.
25. Security and Unauthorised Access
petZeye uses technical and organisational measures designed to protect Accounts, systems and personal data. No internet-connected system can be guaranteed to be completely secure.
Customers must promptly report suspected unauthorised Account access, Device compromise, security vulnerabilities or misuse to petZeye through an appropriate support or data protection contact.
Customers must not conduct security testing against petZeye systems without prior written authorisation, except where such testing is expressly protected by applicable law.
26. Suspension and Termination
petZeye may suspend or restrict an Account or Service where reasonably necessary because of:
Non-payment or payment reversal
A serious or repeated breach of these Terms
Suspected fraud or unauthorised use
Security risk or compromised credentials
Unlawful or unauthorised tracking
Use that threatens petZeye systems, other customers or third parties
A legal, regulatory or court requirement
A technical situation that makes continued operation unsafe or impracticable
Where reasonably possible and legally permitted, petZeye will provide notice and an opportunity to remedy the issue before permanent termination, particularly for non-serious breaches.
Suspension or termination does not remove payment obligations already validly incurred. Any statutory refund, termination or consumer rights remain unaffected.
27. Customer Termination
A customer may stop using the Service at any time. Stopping use does not automatically cancel a recurring Subscription.
To prevent a future recurring charge, the customer must cancel automatic renewal through Manage Subscription or another cancellation method made available by petZeye.
Account deletion, Subscription cancellation and statutory withdrawal are different actions and may have different consequences. Further information is provided in our Refund Policy and Privacy Policy.
28. Liability - General
Nothing in these Terms excludes or limits any liability, statutory guarantee, consumer remedy or other right that cannot lawfully be excluded or limited.
Subject to that rule, petZeye is not responsible for loss or damage caused solely by circumstances outside its reasonable control, or by a customer's unlawful use, failure to follow instructions, failure to maintain power or connectivity, unauthorised modification or misuse of the Device or Service.
petZeye is not responsible for losses that could not reasonably have been foreseen when the contract was made, except where applicable law provides otherwise.
For consumers, this section must be read subject to all mandatory rights relating to goods, goods with digital elements, digital content and digital services.
29. Liability - Business Customers
This section applies only to Business Customers and does not reduce rights available to Consumers.
To the fullest extent permitted by law, petZeye will not be liable to a Business Customer for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity or loss of goodwill.
To the fullest extent permitted by law, petZeye's aggregate liability to a Business Customer arising from the affected contract or Service will not exceed the total fees paid or payable by that Business Customer to petZeye for the affected Service during the 12 months immediately preceding the event giving rise to the claim.
The limitations in this section do not apply to fraud, wilful misconduct or any other liability that cannot lawfully be excluded or limited.
30. Business Customer Responsibility and Indemnity
A Business Customer is responsible for ensuring that its employees, drivers, contractors and authorised users comply with these Terms.
To the fullest extent permitted by law, a Business Customer will indemnify petZeye against third-party claims, losses and reasonable costs arising directly from that Business Customer's unlawful tracking, unauthorised disclosure of tracking data or material breach of these Terms, except to the extent the claim was caused by petZeye.
31. Force Majeure and Events Outside Reasonable Control
petZeye will not be responsible for delay or failure caused by events outside its reasonable control, such as widespread telecommunications or internet failures, natural disasters, serious power outages, war, civil disturbance, government action, sanctions, major cyber incidents, transport disruption, strikes or failure of critical third-party infrastructure.
petZeye will take reasonable steps to reduce disruption where practical. This section does not remove any right to a refund, termination or other remedy that applicable law requires in the circumstances.
32. Privacy and Data Protection
Personal data processed in connection with the Website, Devices, Accounts, App, Portal and Services is handled in accordance with the petZeye Privacy Policy and applicable data protection law.
Customers using petZeye to track another identifiable person may themselves have legal obligations as a data controller or otherwise under applicable privacy, employment or surveillance law.
33. Business Customer Terms
Consumer-specific rights, including statutory distance-selling withdrawal rights, do not normally apply to Business Customers.
A written quotation, fleet agreement, reseller agreement, installation agreement, service order or other B2B contract may contain additional or different terms. Where there is a conflict, the specifically agreed B2B document prevails for that transaction to the extent permitted by law.
Late payment by Business Customers may give rise to statutory interest and reasonable recovery costs where applicable.
34. Complaints and Dispute Resolution
If you have a complaint about a product, Subscription or Service, please contact info@petzeye.com so that we can try to resolve the issue.
Consumers may also have rights to contact an applicable consumer protection authority, alternative dispute resolution body or competent court.
Nothing in these Terms requires a Consumer to submit a dispute to mandatory arbitration before exercising a statutory right or accessing a court having jurisdiction under applicable law.
35. Governing Law and Jurisdiction
These Terms and contracts entered into directly with petZeye are governed by the laws of the Republic of Cyprus, subject to applicable European Union law.
If you are a Consumer resident in another country, this choice of law does not deprive you of mandatory consumer protections that apply to you under the law that would otherwise apply.
Nothing in these Terms limits a Consumer's right to bring proceedings before a court having jurisdiction under applicable national or European Union law.
For Business Customers only, the courts of the Republic of Cyprus will have exclusive jurisdiction, unless a written B2B agreement expressly provides otherwise.
36. Changes to These Terms
petZeye may update these Terms prospectively to reflect changes in law, products, technology, security requirements, business practices or the Services.
The latest version will be published on the Website with an updated effective date.
Material changes affecting an active paid Service will be notified where required by law. Changes will not remove statutory rights or contractual rights already acquired by a customer unless applicable law permits the change.
37. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.
38. No Waiver
If petZeye does not immediately enforce a right under these Terms, that does not mean the right has been waived.
39. Assignment
A customer may not transfer an active Account or contractual rights to another person without petZeye's consent where the transfer would affect security, billing, legal compliance or data protection.
petZeye may transfer its rights and obligations as part of a genuine business transfer, restructuring or sale, provided that doing so does not reduce mandatory consumer rights.
40. Entire Agreement
These Terms, together with the policies and any product-specific or plan-specific terms incorporated into them, form the agreement between the customer and petZeye for the relevant purchase or Service.
For a Business Customer, a signed written agreement or accepted quotation may supplement or override these Terms as stated in that document.
41. Contact Information
Questions about these Terms may be sent to:
petZeye Limited
Email: info@petzeye.com
Website: petzeye.com
Registered Address: OLYMPOU 10C LATSIA CYPRUS
Company Registration Number: HE474448
Privacy and data protection matters should be sent to: dpomanager@petzeye.com