Terms of service

GENERAL TERMS AND CONDITIONS

Company Name: EYNWA ZILOS LTD

Company address: Iordani Soukiouroglou 10C, 2234 Latsia, Nicosia

FAX :+357 22464502

VAT: CY10398629D (hereinafter called ‘petZeye’)

The use of the software and services provided by EYNWA ZILOS LTD ("Company," "Software," “Web Portal’’ or "Service") is subject to the following terms and conditions. By using the Software, the user agrees to these terms. If you do not agree with these Terms, please refrain from using our Service/Application. These terms may be amended by the Company at any time, and changes will take effect from the date of their publication. Users will be notified of any significant changes to these Terms, and such changes will be communicated through appropriate channels, including in-app notifications, emails, or updates within the Software. Any changes will also be made available on the App Store or Google Play as required. It is recommended that you review the Terms regularly.

Definitions and Terminology

For the purposes of understanding these Terms and Conditions, the following terms shall have the meanings assigned below:

Software: Refers to the software provided by EYNWA ZILOS LTD, including the petZeye software and the web portal, including the petZeye platform/portal, which offers GPS data monitoring, analysis, and management functionalities.

Service: Any service provided by EYNWA ZILOS LTD through the Software and the web portal, including the petZeye platform/portal and its related features, and any plans or time periods supported online or by other means.

User: The individual or legal entity using the Software or Service in accordance with these Terms and Conditions.

Minor: Any individual under the age of 18, as defined by the laws of the Republic of Cyprus.

Company: Refers to EYNWA ZILOS LTD, which is responsible for the development, management, and provision of the Software and Services.

petZeye: The software or service provided by EYNWA ZILOS LTD, specifically designed for monitoring and managing GPS-related information.

1. Intellectual Property

All intellectual property rights related to the Software, including texts, graphics, logos, and code, belong to EYNWA ZILOS LTD or its providers. Users acquire no rights or ownership other than the limited usage rights granted by the Company under these Terms.

Prohibited actions:

Modifying, copying, distributing, or reproducing any part of the Software or Portal without prior written permission.

Using the Software or Portal for any unauthorized purpose.

 

 

2. Processing and Protection of Personal Data

The Company is committed to processing personal data in accordance with the General Data Protection Regulation (GDPR) and the national legislation of the Republic of Cyprus.

 

2.1 Data Controller

EYNWA ZILOS LTD is the Data Controller for data collected through the Software and Portal.

You can contact us at:

Email: dpomanager@petzeye.com

Address: Iodrani Sioukkouroglou 10C, 2234 Latsia, Nicosia, Cyprus

2.2 Legal Basis for Processing

Personal data is processed for specific purposes, based on one of the following legal bases:

Consent: Where explicit and freely given consent is provided by the user.

Contractual necessity: For providing the services requested for a reasonable time frame as per the agreed terms.

Legal obligation: Where required by law.

Legitimate interest: Where processing is necessary for our legitimate interests, provided that your rights and freedoms are not infringed.

2.3 Data Security

The Company implements technical and organizational measures to protect your data against unauthorized access, alteration, or loss. (Article 32 of GDPR)

2.4 User Rights / Data Subject Rights

In accordance with GDPR, you have the following rights:

Right of access (Article 15): To know which data is being processed by the Data Controller.

Right to rectification (Article 16): To request the correction of inaccurate data.

Right to erasure (Article 17): To request the deletion of your data (“right to be forgotten”).

Right to restrict processing (Article 18): To limit processing under specific circumstances.

Right to data portability (Article 20): To receive data in a structured format and transfer it to another controller.

Right to object (Article 21): To object to the processing of your data.

To exercise your rights, contact us at the above-mentioned details.

2.5 Data Retention

We will retain your data only for as long as necessary to fulfil the purposes for which it was collected, as outlined in this policy, or to comply with applicable legal, regulatory, or contractual obligations. Whenever possible, we will specify the retention period applicable to specific types of data. If no specific timeline is provided, we will retain and process your data for no longer than [insert number of days, e.g., "90 days after account termination"]. Once the retention period expires, your data will be securely deleted, anonymized, or otherwise disposed of in accordance with industry standards and applicable laws.

The information regarding the retention and processing periods for your data is explicitly recorded in the service agreement, which you can consult for further details. We are committed to informing you of data retention practices and timelines upon request or as required by applicable regulations.

3. Limitation of Liability

The Company makes every effort to provide secure, functional, and accurate Software. However, the Software and Web Porta is provided "as is" and "as available" without explicit or implied warranties.

The Company is not responsible for:

Any damage caused by the use or inability to use the Software.

Issues arising from unauthorized access or data breaches, provided that all appropriate security measures have been taken.

Data loss or functionality issues resulting from improper use of the Software by the user.

Force majeure events such as natural disasters, power outages, wars, conflicts, etc.

The Company is not liable for damages or losses arising from external factors, circumstances beyond its control, or improper use of the service by the user. The Company's liability is limited to cases where proven negligence or violation of statutory obligations exists.

4. User Obligations

Users are required to:

Use the Software and Web Portal in compliance with the law and these Terms.

Provide accurate and up-to-date information during registration.

Avoid any actions that may harm the Company or third parties.

The Company reserves the right to restrict or suspend access to the Software in cases of violations of these Terms.

5. Governing Law and Dispute Resolution

These Terms are governed by Cypriot law and the European regulatory framework. Any disputes will preferably be resolved amicably, otherwise by the competent courts of the Republic of Cyprus.

6. Special Usage Rules

6.1 Use by Minors

Usage Restriction: The Software and/or Web Portal is not intended for individuals under the age of 18 without parental or guardian consent. (Article 8 of GDPR)

Parental/Guardian Responsibility: Parents or guardians are solely responsible for the use of the Services by minors under their supervision and must ensure that such use complies with these Terms.

Data Processing: The Company processes minors’ personal data only if explicit consent is provided by the parent/guardian in compliance with GDPR and local law (Data Processing of Personal Character Law 125(I)/2018).

6.2 Use by Users Acting on Behalf of Companies

Role Identification: Users registering or using the Software and/or Web Portal on behalf of a company explicitly declare that they are authorized to bind the company to these Terms. (Company Law, Cap. 113)

Company Responsibility: If the Software is used by a company, the company is responsible for compliance with these Terms and the behaviour of its representatives.

Additional Obligations: Companies must ensure that their personnel use the Software in accordance with the law and these Terms. Violations by employees or authorized users will be considered violations by the company itself.

Personal Data: The Company may process personal data of employees or third parties associated with the company in compliance with data protection laws (Data Processing of Personal Character Law 125(I)/2018).

Contact:

You can contact us for any questions, comments, or suggestions regarding the Terms. Email us at dpomanager@petzeye.com

or use the feedback form within the website www.petzeye.com . We will address your issue and respond within 48 hours.

Preamble and Definitions

1. petZeye offers paid interactive online and mobile services to record and analyze

wirelessly recorded GPS data (referred to as "online tracking") and sells radio-based

GPS trackers used for the online tracking of pets as well as related pet accessories in

the online shop. With regard to data transmission via radio technology, petZeye works

almost worldwide (see country survey at https:// petZeye.com) with several mobile

operators supported by multinetwork technologies.

1. In the future, these General Terms and Conditions (hereinafter referred to as "GTC"), in

addition to the definitions given in parentheses, are subject to the following definitions:

1. a) " petZeye app": Software applications for mobile devices (smartphone / tablet) or

web applications (https:// petZeye.com) which (partially) provide access to the

services of online tracking within the framework of the selected subscription plan;

1. b) "Website": https:// petZeye.com
2. c) "User" / "Customer": Contracting party of petZeye, whereby in the area of online

tracking, the term "user" and in the area of the online shop the term "customer" will

be preferred. Together, "users" and "customers" are also referred to as "contracting

parties".

1. d) "Tracker": GPS tracking devices for determining the GPS location of a pet which

leverages wireless radio-based technology to transmit the data and location.

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1. Scope of these Terms and Conditions
2. The following terms and conditions apply to the future use of online tracking and the

purchase of goods, including in the online shop. These terms and conditions are

binding for all current and future business dealings with the contracting party, even if

not expressly referred to. Agreements deviating from or additional to these terms and

conditions - in particular general business or purchasing conditions of the contracting

party - shall only become part of the contract if they have been expressly confirmed by

petZeye in writing.

1. With registration according to Point II, the customer expressly accepts these terms and

conditions and the privacy policy.

1. Online Tracking: Registration / Subscription Plan Contract
2. The online tracking requires both, the possession of a petZeye GPS tracker as well as

the registration of the customer via the website and a subscription plan contract based

on a variety of plan options shown at https:// petZeye.com (hereinafter “subscription

plan or renew plan”).

1. The customer is obliged to provide true and complete information about the name and

e-mail address when registering. petZeye reserves the right to verify the accuracy in

specific cases. Pseudonyms are not allowed.

1. petZeye reserves the right to cancel, in the case of reasonable suspicion of misuse or misuse of

purpose (in particular recording movement patterns of third persons), petZeye services must be used only for animals.

1. The selection of a subscription plan is part of the activation process via

https:// petZeye.com

1. The charges listed by petZeye for the respective subscription plan include, unless

otherwise stated, any value added tax applicable to the services.

1. After registration or log-in and selection of the most applicable subscription plan

(by the customer) By clicking the "Order Now or Check Out " button - petZeye will provide the customer with an order confirmation, afterwards petZeye will send an email that provides official invoice with all the technical information regarding the petZeye device and simcard.

1. The subscription renews by the “customer”at the end of the subscription period. It will be

extended by the billing interval that was selected by the customer. If the customer has

already cancelled the subscription before the end of the subscription interval, or if the

renewal payment fails, the subscription ends automatically.

1. petZeye will confirm the receipt of the user's offer via e-mail.
2. In the case of a successful service activation, the acceptance of the contract takes

place at the latest by granting unrestricted access to the services by petZeye.

III. Online Tracking / Obligations and Behavioral Rules

1. In order to use the services of petZeye to the full extent, the user must use current

(browser) technologies and always use an up-to-date petZeye app. When using older technologies,

outdated apps or outdated devices, the user may not be able to use the services

completely or not at all. petZeye will ensure that all services of the petZeye app can be

used with the latest two major version updates for Android and iOS.

1. The user must treat the access data / credentials (the combination of user name

and password) as strictly confidential and protect them from unauthorized access by

third parties. The password must not be shared with anyone, including employees of

petZeye. If the user has reason to believe that the credentials have been compromised

in any way, the user is obliged to change the respective password immediately.

1. The user must use the services provided by petZeye as intended and refrain from

actions which harm or endanger petZeye, other petZeye users or any third parties and

/ or the availability of the services for other users. Proper use also includes compliance

with all instructions, recommendations and the like that petZeye carries out at the time

the subscription plan is activated or anytime thereafter on its homepage, in operating

instructions and / or other documents made available to the user.

The petZeye GPS tracker is designed specifically for pet tracking and should therefore only

be used for this purpose. In some countries and regions, there are laws on location

tracking of animals, persons and / or objects. Only the customer or user of the petZeye

GPS tracking device, but not petZeye, is responsible for complying with such laws or

regulations.

4 The user warrants not to misuse the services of petZeye. The user must comply with the following rules in particular:

1. a) The entry of any personal data in the public profile of the user is at the user's own

risk.

1. b) The publication of data of third parties (e.g. the creation of a profile for a third party)

without the third party's consent or the uploading of an image which shows a third

person without his consent is also inadmissible.

1. c) The user is solely responsible for the content stored in his profile. The user agrees

to comply with all relevant statutory provisions (such as Criminal Code [StGB],

Pornography Act, Youth Protection Act, Prohibition Act, Telecommunications Act

2003 [TKG 2003], E-Commerce Act [ECG], Media Act, Copyright Act [UrhG], Act

against Unfair Competition [UWG], Data Protection Act 2000 [DSG 2000], any

personal rights arising from other laws such as the ABGB, etc) when posting

content in his profile. In particular, they must not distribute any content, material,

information and/or pictures that are immoral, pornographic, obscene, racist, glorify

or trivialize violence, distribute radical right-wing or left-wing ideas or that are

identified as offensive or unlawful in any other way.

1. d) The user also undertakes not to threaten or harass third parties or other users and

/ or violate their (personal) rights.

1. e) The use of petZeye services for commercial purposes (e.g. promotion and

offering of goods and services) is prohibited.

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1. Regardless of any civil and criminal consequences, the user will hold petZeye harmless

for any kind of damage whatsoever and any third-party claims of whatever nature

resulting from the breach of the user's obligations under this clause.

1. petZeye reserves the right - in the event of violations of this agreement or parts of this

agreement, to:

1. a) warn the user,
2. b) delete part or all of the content provided by the user,
3. c) to temporarily or permanently block the user and / or
4. d) dissolve the contractual relationship prematurely and to delete the user’s profile.
5. LIVE Tracking: The user has the possibility to retrieve the location data in any of the

Apps in real time (slight time delay possible) in order to determine and track the

location of the user's pet. Even if this option is basically unlimited for the customer,

petZeye reserves the right to terminate any running live tracking session, if the current

live tracking session is not being continued; this to prevent abuse and to reduce the

energy consumption of the GPS tracker.

1. In case a user interferes with the operation of the services through manipulation of the

software, proprietary software or gains automated access to the petZeye software,

petZeye is entitled to cancel the services immediately and terminate the subscription

plan or contractual relationship without notice. A claim for reimbursement for already

paid service fees cannot be made in this case. The same applies if the user accesses

any of the GPS devices tracking functions or data via means other than those made

available to the user within the scope of the respective subscription plan.

1. Online Tracking Availability / Warranty / Liability
2. petZeye does not guarantee the constant availability of its services. Downtimes due to

maintenance, software updates, and circumstances (such as mobile data transmission

technical issues, network coverage issues, connectivity issues, availability issues with

one or more mobile service providers) are outside petZeye direct control and,

therefore, permanent availability cannot be guaranteed. The user declares not to assert

claims for damages and / or warranty claims for non-culpable downtime. Even if a

potential downtime (of at least 24 hours) is caused by petZeye, the user is only entitled

to a proportionate fee reduction claim.

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1. Although petZeye makes every effort to provide the user with a secure data connection,

petZeye cannot guarantee that the transport of data via third-party systems, in

particular the Internet or telecommunications networks, will not be tracked, recorded

or falsified by third parties.

1. The use of petZeye is explicitly voluntary and exclusively at the user's own risk. This is

applicable to:

1. a) the usage of any hardware by the user, including (but not limited to) the respective

smartphone or browser;

1. b) the downloading of his own content or the content of a third-party; as well as
2. c) any usage of content, data or information provided by petZeye. The user expressly

acknowledges that such data could potentially be erroneous and XVII. Partial Nullity

Should clauses of these terms and conditions be legally invalid and / or illegitimate or

become invalid over time, the legal validity and validity of the remaining provisions is

not affected. In this case the contracting parties commit to replace the invalid /

illegitimate provision by one that is effective in law and valid and corresponds in its

economic impact with the replaced provision - as far as possible and legally

permissible.

XVIII. Final Provisions

1. All declarations of a legally binding nature based on these terms and conditions must

be sent to the last known address of the other contracting party. If a declaration is

forwarded to the last known address, it is deemed to have been received by the

respective contracting party.

1. The transfer of individual rights and obligations from these terms and conditions is

only allowed with the written consent of the other contracting party., to the

extent permitted by law, assumes no responsibility for the accuracy of such data.

1. Furthermore, petZeye makes no warranties for external links, banners or other

information and promotional offers that can be placed for the user. Legal transactions

that occur between the user and a third-party provider (e.g. via linked pages or banners)

lead to contractual relationships exclusively between the user and the third-party

provider. petZeye assumes no responsibility for the services of third parties.

1. Except as required by law, petZeye will not be liable for any damages that may result

from the use of content made available through the online and mobile services or other

forms of use of the online services. This also applies to damage caused by errors,

technical problems, viruses or data loss.

1. The User indemnifies petZeye from all claims that third parties make against petZeye

for any violation of their rights by content posted by the user within the petZeye network

or through any other use of available applications on petZeye network. The user

assumes the costs of a necessary or appropriate legal defense of petZeye including all

court and legal fees as prescribed by law. This does not apply if the infringement is not

attributable to the behavior of the user.

1. In the event of a third-party claim, the user is required to promptly, truthfully and

completely disclose to petZeye any information that is necessary for an examination

of the claims and a defense. Further compensation claims of petZeye against the user

remain unaffected.

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1. Online-Shop / Orders
2. The presentation of the goods in the online shop does not constitute a binding offer by

petZeye to conclude a purchase contract. The customer is hereby merely requested to

submit an offer by placing an order.

1. The order is made in the following steps:
2. a) Selection of the desired goods/services
3. b) Entering the shipping address / contact details (first name, last name, street and

house number, zip code, city, country, e-mail address, telephone number to make

contact possible for the deliverer) and, if applicable, an alternative billing address,

choice of shipping and payment method

1. c) Verification of the goods selected
2. d) Visualization of the pre-contractual information for consumers according to

Section 4 FAGG

1. e) Confirmation of the contract by clicking the button "Order Now"
2. f) By confirming the order in the online shop, the customer makes a binding offer

directed to the conclusion of a purchase contract for the goods in the shopping

cart. By sending the order the customer accepts that the pre-contractual

information provided to consumers and these terms and conditions alone shall

govern the legal relationship with petZeye. Regarding business-to-consumer

transactions the provisions of the KSchG and FAGG further apply.

petZeye confirms the receipt of the customer's order by sending a confirmation email.

This order confirmation does not represent the acceptance of the offer by petZeye. It

serves only to inform the customer that the order has been received by petZeye. The

acceptance of the contract offer takes place either by the delivery of the goods or an

express declaration of acceptance.

VII. Prices, Shipping Costs / Online Shop

1. The prices for the individual products are listed in the online shop. All prices quoted by

petZeye include, unless expressly stated otherwise, any applicable sales tax for these

products, but exclude any import duties to countries outside the EU.

1. The prices quoted in the online shop do not include shipping costs, but the shipping

options are listed separately before completing the order.

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1. The shipping costs will be announced separately during the ordering process.

VIII. Online-Shop - Terms of Delivery

1. petZeye only ships the payment after the customer has fulfilled all his obligations, in

particular the payment of the purchase price including any shipping costs.

1. Unless otherwise stated in the order confirmation, petZeye will ship the goods within

4-7 working days after receipt of payment and indepent from the region order receive. In case of pre-orders or unavailable / out-of stock products, the delivery takes place immediately after availability of the respective

product. petZeye reserves the right to make partial deliveries of available products

before this date.

1. petZeye is entitled to exceed agreed deadlines and delivery times by up to one week.

Only after this period has expired, the customer is entitled to withdraw from the

contract after setting a reasonable grace period.

1. Compensation
2. petZeye is only liable for damages in all cases of intent only.

Regarding business-to business transactions the liability lapses in 6 months, regarding business-to-customer

from the knowledge of the customer / user of the damage and the party at fault.

Regarding business-to-business transactions the maximum liability shall be 20%

for the total net turnover of petZeye (goods and services) in the last 12 months

before the damage occurred.

1. petZeye is not liable for indirect or direct damages, lost profits, interest losses, omitted savings,

consequential and financial losses, damage from claims of third parties as well as for

the loss of data or animals and programs and their restoration, each occurring from slight

negligence. petZeye is not liable for damages caused by improper use of the tracker or slight negligence services and/or use of the tracker for purposes other than those for which it is

intended.

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1. Right of Withdrawal
2. All goods delivered by petZeye remain solely the property of petZeye until full payment

is received. In case of return of goods, petZeye is entitled to charge incurred shipping

and handling charges. In the case of access by third parties to the reserved goods - in

particular through garnishments - the customer undertakes to point out petZeye’s

ownership rights and to notify them immediately.

1. In the event that the customer is in default of acceptance or in case of other reasons,

such as late payment by the customer or user, petZeye is entitled to withdraw from the

contract. In the case of withdrawal at the customer's fault, petZeye reserves the right

to charge a compensation fee of 15% of the gross invoice amount or to seek

compensation for the damage actually incurred. In the event of default of payment by

the customer / user, petZeye is released from all further delivery obligations and is

entitled to withhold outstanding deliveries or services and / or to withdraw from the

contract after setting a reasonable grace period.

1. Right of Withdrawal of the Consumer according to Section 11 FAGG
2. The customer, who is a consumer within the meaning of the Consumer Protection Act

(KSchG), can withdraw from a contract concluded outside the business premises of

the company or from a distance contract - if no statutory exception applies - within

30 days.

1. The withdrawal period regarding the delivery of goods (online shop) begins on the day

on which the consumer (customer) or a third party appointed by him, who is not the

carrier, obtains possession of the goods. in the case of a contract for several goods

ordered in a single order but delivered separately, the withdrawal period begins on the

date on which the consumer (customer) or a third party designated by him, who is not

the carrier, obtains possession of all goods.

1. When purchasing a subscription (service), the withdrawal period begins on the day the

contract is concluded, or on the day the subscription is automatically renewed.

1. It is sufficient if the consumer (customer) announces the withdrawal within the

withdrawal period. The declaration of withdrawal can also be made electronically by

means of a sample withdrawal form, available at

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1. a) If the consumer withdraws from a contract of sale (online shop), petZeye shall

refund the payments made by the consumer (customer) step by step after the

return of the goods or appropriate proof of the return of the respective goods. The

refund amount will be the original costs including shipping costs (with the

exception of the additional costs arising from the fact that the consumer has

chosen a different kind of delivery than the cheapest standard delivery offered by

petZeye).

1. b) The consumer (customer) must send back the goods and ), petZeye is entitled to

reduce the refund amount by a reasonable amount to account for damages, usage

marks, or other reasons which might decrease the intrinsic value of the returned

product. For delivery addresses outside the EU, ), petZeye is allowed to further deduct

any excise duties / customs duties which were triggered by the return and collected

from ), petZeye by customs or the carrier.

1. c) The consumer (customer) has to bear the direct costs of the return shipping (if

shipping from outside the EU also any excise duties / customs duties) in any case.

If the goods are not accepted by the customer, ), petZeye is entitled to reduce the

refund amount by the charged carrier costs for shipping back the goods.

XII. Terms of Payment, Default Interest; Dunning and Collection Charges

1. The payment of goods (online shop) and services (subscription plan) may vary

depending on the delivery address / destination country.

1. In case of default of payment by the contracting party, ), petZeye is entitled to claim

compensation for the damages incurred or to claim default interest at the statutory

rate, which is currently 4 % per annum for consumers and 9.2 % above the base rate

per annum for entrepreneurs.

1. In case of default of payment, the contracting party commits to reimburse the dunning

and collection charges incurred by petZeye as far as they are necessary for the purpose

of legal prosecution. This includes a flat fee of EUR 480.00 net in the case of business to-business transactions as compensation for costs of operation.

XIV. Change of Address

The contracting party is responsible to notify petZeye about any changes to its

shipping or billing address, as long as the contractual transaction is not mutually

fulfilled. If no notice is given, declarations shall be deemed to have been received even

if they are sent to the last known address.

1. Right of Retention / Prohibition of Set-Off
2. If it is not a consumer business and a claim is justified - except in cases of reversal -

the customer is able to hold back not the entire but rather an appropriate part of the

gross billing amount.

1. Any set-off against claims of petZeye with counterclaims whatsoever is excluded, as

long as these have not been expressly recognized or have been declared legally valid

by court.

XVI. Place of Fulfilment, Contract Language, Choice of Law, Place of Jurisdiction

1. Place of fulfilment is Cyprus.
2. Contract language is English.
3. The contracting parties agree on Cyprus jurisdiction. If the transaction is not a

business-to-customer transaction, any claim or dispute arising in connection with

these Terms and Conditions shall be decided exclusively by a court of competent

jurisdiction located in Nicosia, Cyprus

1. These Terms and Conditions shall be governed by the laws of the Cyprus Law, without giving effect to (i) its conflict of laws principles (e.g. EVÜ, ROM I-VO)

and (ii) the United Nations Convention on Contracts for the International Sale of Goods.

This choice of law applies to a consumer only if it does not restrict any mandatory

statutory provisions of the state in which the consumer has his/her domicile or habitual

residence. Regarding business-to-consumer transactions, the law of the consumer's

state of domicile or habitual residence shall apply.

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XVII. Partial Nullity

Should clauses of these terms and conditions be legally invalid and / or illegitimate or

become invalid over time, the legal validity and validity of the remaining provisions is

not affected. In this case the contracting parties commit to replace the invalid /

illegitimate provision by one that is effective in law and valid and corresponds in its

economic impact with the replaced provision - as far as possible and legally

permissible.

XVIII. Final Provisions

1. All declarations of a legally binding nature based on these terms and conditions must

be sent to the last known address of the other contracting party. If a declaration is

forwarded to the last known address, it is deemed to have been received by the

respective contracting party.

1. The transfer of individual rights and obligations from these terms and conditions is

only allowed with the written consent of the other contracting party.

OVERVIEW
This website is operated by petZeye. Throughout the site, the terms “we”, “us” and “our” refer to petZeye. petZeye offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall petZeye, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless petZeye and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Cyprus.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at christosk@zilos.com.cy.