Effective Date: 7 August 2026

1. About This Privacy Policy

petZeye Limited (“petZeye”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), applicable Cyprus data protection legislation and other applicable privacy and electronic communications laws.

This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you:

·        visit petzeye.com

·        purchase a petZeye product

·        create or use a petZeye account

·        use the petZeye GPS tracking portal or mobile application

·        activate or manage a subscription

·        use a petZeye GPS tracking device or associated service

·        contact our customer support team

·        receive marketing communications from us

·        otherwise interact with petZeye

This Policy applies to the petZeye website, online services, GPS tracking platform, applications, devices and associated customer services.

Nothing in this Privacy Policy limits any rights available to individuals under applicable data protection legislation.

2. Who Is Responsible for Your Personal Data?

The controller responsible for the processing described in this Privacy Policy is:

·        petZeye Limited

·        Registered in the Republic of Cyprus

·        Registered Address: OLYMPOU 10C LATSIA CYPRUS

·        Company Registration Number: HE474448

·        Website: petzeye.com

·        General Contact: info@petzeye.com

·        Data Protection Contact: dpomanager@petzeye.com

For questions concerning your personal data or to exercise your data protection rights, please contact dpomanager@petzeye.com.

3. Personal Data We Collect

The personal data we collect depends on how you interact with petZeye and which services you use. We may collect the following categories of information.

3.1 Account and Contact Information

When you create an account, place an order, register a GPS device, subscribe to a service or contact us, we may collect:

·        name

·        email address

·        telephone number

·        billing address

·        delivery address

·        account username or identifier

·        account preferences

·        language

·        country or region

·        order number

·        other information you voluntarily provide

3.2 Order and Transaction Information

When you purchase products or services, we may process information including:

·        products purchased

·        order date

·        order value

·        delivery information

·        billing information

·        payment status

·        subscription purchased

·        refunds

·        returns

·        transaction references

·        invoice information

Payments may be processed by third-party payment service providers.

Where payment information is handled directly by a payment provider, that provider processes the relevant payment information according to its own privacy and security obligations.

4. GPS Device and Location Data

The operation of a petZeye GPS tracking service involves the processing of information generated by or associated with the GPS device.

Depending on the device and service being used, this may include:

·        precise or approximate GPS coordinates

·        date and time of a location record

·        historical location records

·        movement information

·        speed

·        direction of travel

·        routes

·        stops

·        geofence information

·        entry and exit events

·        alerts and notifications

·        device status

·        battery status

·        connectivity status

·        GPS signal information

·        network information

·        device identification number

·        IMEI or similar device identifiers where applicable

·        SIM or telecommunications identifiers where applicable

·        commands sent to or received from a device

·        alarm or event information

·        other technical information necessary to provide the tracking service

Location information relating only to an object or animal is not necessarily personal data by itself. However, where location information is associated with an identifiable individual, account holder, vehicle user, employee, elderly person, child or another identifiable person, we treat that information as personal data where required by applicable law.

Location data can reveal significant information about an individual’s movements and is therefore handled with particular care.

5. Location History

petZeye provides customers with access to historical GPS tracking information as part of certain services.

Under the current petZeye service configuration, GPS tracking history may be retained and made available for up to six months, depending on the device, subscription and service concerned.

After the applicable retention period, historical tracking information may be automatically deleted, anonymised or otherwise made unavailable, unless it must be retained for a longer period for a legitimate legal, security or dispute-related reason.

Customers should export or save information they legitimately require before the applicable history period expires.

6. Tracking Portal and Application Information

When you use the petZeye tracking portal or mobile application, we may process information including:

·        account login information

·        device/account associations

·        IP address

·        browser or application information

·        operating system

·        approximate device location where applicable

·        date and time of login

·        device interactions

·        settings and preferences

·        notification preferences

·        reports generated

·        geofences and points of interest created

·        activity within the platform

·        error and diagnostic information

·        security and access logs

This information is used to provide, secure, maintain and improve the tracking service.

7. Subscription Information

Where you purchase or manage a petZeye subscription, we may process:

·        subscription plan

·        subscription start date

·        expiry date

·        renewal date

·        subscription status

·        payment status

·        cancellation status

·        upgrades or plan changes

·        transaction information

·        account/device associated with the subscription

This information is necessary to administer subscriptions and determine whether access to the relevant GPS tracking services is active.

8. Website and Technical Information

When you visit petzeye.com, certain technical information may be collected automatically. This may include:

·        IP address

·        browser type and version

·        operating system

·        device type

·        language

·        time zone

·        referring website

·        pages visited

·        products viewed

·        interactions with the Site

·        session information

·        cookie identifiers

·        similar technical information

Some of this information is necessary for the website to function. Other information, particularly analytics, personalisation and advertising information, is collected only where an appropriate legal basis exists, including consent where required.

9. Customer Support Information

When you contact petZeye for assistance, we may process:

·        your name

·        email address

·        telephone number

·        order number

·        account details

·        GPS device identifier

·        subscription information

·        technical information relating to the device

·        correspondence with our support team

·        photographs or videos you provide

·        troubleshooting information

·        other information necessary to investigate your request

We use this information to provide technical and customer support, investigate faults, resolve complaints and protect the security and proper operation of our services.

Where EYNWA ZILOS LTD provides customer-support or administrative services to petZeye, limited customer information may be processed by it on behalf of petZeye under appropriate data protection arrangements.

10. Why We Process Personal Data and Our Legal Bases

We process personal data only where we have an appropriate legal basis under applicable law.

Where we rely on legitimate interests, we consider whether our interests are necessary and proportionate and whether they are overridden by the rights and freedoms of the individual concerned.

11. Lawful Use of GPS Tracking

petZeye GPS products and services must only be used lawfully.

A customer who uses a petZeye device to monitor the location of another identifiable person is responsible for ensuring that they have the necessary authority and legal basis to do so.

Depending on the circumstances, this may require informing the person concerned, obtaining consent or complying with employment, privacy or other applicable laws.

Customers must not use petZeye products or services for unlawful, covert, abusive or unauthorised surveillance.

Examples where particular care may be required include tracking:

·        employees

·        company vehicles used by employees

·        elderly or vulnerable persons

·        children

·        another person’s vehicle or property

Where a parent or legal guardian uses a petZeye product in connection with a child, the parent or guardian is responsible for ensuring that the use is lawful and appropriate.

Nothing in this Privacy Policy removes any independent GDPR or privacy obligations that may apply to a customer using the petZeye service.

12. Sharing Personal Data

We do not sell personal data for monetary consideration.

We may disclose personal data to trusted third parties where necessary to operate our business and provide our services. These may include:

E-commerce providers: We use Shopify to operate parts of our online store and e-commerce services.

Payment and subscription providers: Payment processors and billing providers may process information required to complete payments and administer subscriptions.

Hosting and infrastructure providers: Providers may host websites, servers, databases, applications and related technical infrastructure.

Telecommunications and SIM providers: Where required to operate GPS devices, telecommunications, roaming, connectivity and SIM providers may process technical device and network information.

Software and technical-support providers: Specialist developers, IT providers and technical-support companies may access limited information where necessary to maintain or support our systems.

Delivery and courier companies: Delivery information may be disclosed to couriers and logistics providers to deliver orders or process returns.

Analytics providers: Where you consent, analytics providers may receive website or device information used to understand how our website is used.

Advertising providers: Where you consent, advertising partners may process information relating to website interactions and advertising performance. These providers may include, depending on the services enabled on our website, organisations within the Google, Meta and Microsoft groups.

Professional advisers: We may disclose information where necessary to lawyers, accountants, auditors, insurers and professional advisers.

Authorities and legal requirements: We may disclose personal data where required by law, court order, regulatory authority or another legally valid request. We may also disclose information where necessary to establish, exercise or defend legal claims or protect the rights and security of petZeye, our customers or others.

13. Service Providers and Data Processors

Where another organisation processes personal data on our behalf, we require appropriate contractual and organisational protections in accordance with applicable data protection law.

Processors are permitted to process personal data only for authorised purposes and according to applicable contractual instructions, except where otherwise required by law.

We periodically review the service providers involved in processing customer information.

14. International Transfers

Some of the service providers and technical systems used by petZeye may be located outside Cyprus or outside the European Economic Area (“EEA”).

Certain petZeye tracking infrastructure may be hosted in the United Kingdom.

Where personal data is transferred to a country outside the EEA, petZeye will use a transfer mechanism permitted by the GDPR where required. Such mechanisms may include:

·        a European Commission adequacy decision

·        European Commission Standard Contractual Clauses

·        another appropriate safeguard permitted by Articles 46–49 GDPR

·        another legally recognised transfer mechanism

Applicable EU data protection requirements continue to apply to protected personal data when it is transferred outside the EEA.

15. Data Retention

We do not retain personal data indefinitely simply because an individual has not requested its deletion.

We retain information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, contractual, accounting, security and dispute-resolution requirements.

Retention periods differ according to the type of information.

GPS and location history: Generally retained for up to six months where provided as part of the tracking service, subject to the applicable service configuration and lawful exceptions.

Account information: Retained while the account remains active and for an appropriate period afterwards where necessary for account administration, security, disputes or legal obligations.

Subscription information: Retained for the duration of the subscription and for an appropriate period afterwards for payment, accounting, dispute and legal purposes.

Order and invoice information: Retained for the period required by applicable accounting, taxation and commercial legislation.

Customer-support information: Retained for as long as necessary to investigate and resolve the support matter and for an appropriate period afterwards where reasonably required for service, security or legal purposes.

Security and technical logs: Retained for a limited period appropriate to the security, diagnostic or operational purpose concerned.

Marketing information: Retained until consent is withdrawn, the individual objects, or the information is no longer required for the relevant marketing purpose.

We may retain limited suppression information after an unsubscribe request to ensure that we continue to respect the individual’s marketing preference.

Where information is required in connection with litigation, regulatory proceedings, fraud prevention or another legal obligation, it may be retained for longer.

16. Cookies and Similar Technologies

We use cookies and similar technologies on petzeye.com. Our cookie preference system allows visitors to choose which non-essential categories they wish to permit.

Required

These technologies are necessary for the website to function properly. They may support functions such as:

·        security

·        customer login

·        shopping cart

·        checkout

·        session management

·        saving privacy preferences

Required cookies cannot normally be disabled through our cookie preference tool because they are necessary to provide the website or a service specifically requested by the user.

Personalisation

These technologies remember certain actions or preferences in order to personalise future visits. Where consent is required, they will only be used after the user has selected this category.

Marketing

These technologies may be used by petZeye and our advertising partners to measure marketing performance and display advertisements on other websites. Where consent is required, these technologies will only be used after the user has permitted Marketing cookies.

Analytics

Analytics technologies help us understand how visitors interact with the website and identify areas for improvement. Where consent is required, Analytics cookies will only be used after the user has permitted them.

17. Managing Your Cookie Preferences

When visiting our website, you may be given the options to Accept All, Decline All, or Manage / Save Your Choices.

Required cookies remain active where necessary for operation of the website.

Personalisation, Marketing and Analytics categories are not selected by default in our preference interface.

You may change or withdraw your consent at any time through the Cookie and Privacy Preferences control available on our website.

Withdrawing consent does not affect processing that lawfully took place before consent was withdrawn.

18. Analytics and Advertising

Subject to your cookie choices and applicable law, we may use services provided by third-party analytics and advertising organisations. These may include services provided by:

·        Google

·        Meta/Facebook

·        Microsoft/Bing

·        Shopify

Depending on the service and your consent, these organisations may process information such as:

·        IP address

·        browser/device information

·        pages viewed

·        website interactions

·        products viewed or purchased

·        advertising interactions

·        cookie or advertising identifiers

You can control these technologies through our Cookie and Privacy Preferences interface.

19. Direct Marketing

Where permitted by law, we may contact customers regarding petZeye products, services, subscriptions, updates or offers.

We will rely on consent where consent is required.

In circumstances where applicable law permits communications to existing customers concerning our own similar products or services, we may rely on that legal permission provided customers were given an appropriate opportunity to object.

Every electronic marketing communication will provide an appropriate method to unsubscribe or object to future marketing.

You may also contact info@petzeye.com or dpomanager@petzeye.com to request that direct marketing communications stop.

Withdrawal from marketing communications does not affect transactional or service-related communications that are necessary for an active account, subscription or order.

20. Data Security

petZeye uses appropriate technical and organisational measures designed to protect personal data against:

·        unauthorised access

·        unauthorised disclosure

·        alteration

·        accidental loss

·        destruction

·        misuse

·        other unlawful processing

Depending on the system and risk involved, these measures may include:

·        access controls

·        authentication controls

·        appropriate encryption and secure transmission technologies

·        restricted administrative access

·        system and security monitoring

·        backups

·        logging

·        supplier controls

·        security procedures

·        organisational access policies

Access to personal data is limited to persons who require it for legitimate business or technical purposes.

No internet-based service or information system can be guaranteed to be completely secure. petZeye therefore continually assesses and improves safeguards based on appropriate risks and available technologies.

21. Personal Data Breaches

petZeye maintains procedures for investigating suspected personal data breaches.

Where a personal data breach is required to be notified to the competent supervisory authority or affected individuals under applicable data protection legislation, petZeye will make the required notification within the applicable legal requirements.

22. Automated Decision-Making and Fraud Prevention

petZeye does not currently use customer personal data to make decisions based solely on automated processing that produce legal effects or similarly significant effects on individuals.

Some third-party service providers, including e-commerce or payment providers, may use automated tools to identify suspected fraud, abusive transactions or security risks.

Such processing may include temporary risk indicators relating to payment methods, IP addresses or transactions.

Where applicable, these providers operate under their own legal and privacy obligations.

23. Your Data Protection Rights

Where the GDPR applies, you may have the following rights, subject to applicable conditions and exceptions:

·        Right to be informed about how your personal data is processed

·        Right of access to personal data we hold about you

·        Right to rectification of inaccurate or incomplete information

·        Right to erasure in circumstances where the GDPR provides a right to deletion

·        Right to restriction of processing in certain circumstances

·        Right to data portability where the applicable legal conditions are satisfied

·        Right to object to processing based on legitimate interests

·        Absolute right to object to direct marketing

·        Right to withdraw consent where processing is based on consent

·        Rights concerning qualifying automated decision-making

·        Right to lodge a complaint with a supervisory authority

Not all rights apply in every circumstance. For example, information may need to be retained despite an erasure request where retention is required by law or necessary to establish, exercise or defend legal claims.

24. How to Exercise Your Rights

To exercise a data protection right, contact dpomanager@petzeye.com.

Please provide enough information for us to identify your account and understand the request.

Where we have reasonable doubts concerning the identity of the person making a request, we may request additional information necessary to verify identity and protect personal data from unauthorised disclosure.

Requests are normally handled free of charge.

We aim to respond without undue delay and normally within one month. Where a request is particularly complex or numerous requests are received, the GDPR permits this period to be extended by up to two additional months, provided the individual is informed within the original one-month period.

25. Deleting Your Account and GPS Data

A customer may request deletion of personal data or an account by contacting petZeye.

Account deletion may result in loss of access to:

·        GPS tracking

·        historical locations

·        reports

·        saved geofences

·        account settings

·        other associated information

Deletion requests will be processed according to applicable data protection law.

Some information may remain where retention is legally required or necessary for legitimate purposes such as:

·        financial and accounting records

·        fraud prevention

·        security

·        dispute resolution

·        legal claims

·        demonstrating compliance with legal obligations

Data contained in routine backups may remain for a limited period until the backup is overwritten or expires in accordance with our retention procedures.

26. Tracking Data Relating to Another Individual

In some cases, the petZeye account holder and the person whose movements can be inferred from the GPS device are not the same person. Examples may include:

·        an employer and employee

·        a fleet operator and driver

·        a parent or guardian and child

·        a car owner and authorised driver

·        a person assisting an elderly or vulnerable relative

In these circumstances, the account holder must ensure that the use of the GPS device complies with applicable privacy, employment, surveillance and other laws.

Where required, the account holder is responsible for providing appropriate privacy information to the relevant person and obtaining any legally required consent or other lawful basis.

petZeye does not authorise the use of its products for unlawful surveillance.

27. Children

The petZeye website and customer accounts are not intended to be independently used to purchase services by children under 16 years of age.

We do not knowingly invite children under 16 to create independent customer accounts or purchase subscriptions directly.

A parent, guardian or other authorised adult may use a petZeye service in relation to a minor where doing so is lawful and appropriate.

If you believe a child has provided personal data directly to petZeye without appropriate authorisation, please contact dpomanager@petzeye.com.

28. Third-Party Websites and Services

Our website or applications may contain links to websites or services operated by third parties.

petZeye does not control the privacy practices of independent third parties.

Where you leave a petZeye service and interact directly with another organisation, you should review that organisation’s privacy policy.

29. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

·        changes to our products or services

·        new technologies

·        changes to our data processing practices

·        changes to our service providers

·        legal or regulatory developments

Where appropriate, material changes may also be communicated through our website, application, account interface or email.

The current version will always display its effective date.

30. Complaints

If you have concerns about the way petZeye processes your personal data, we encourage you to contact us first so that we can investigate the matter.

Data Protection Contact: dpomanager@petzeye.com

You also have the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection – Republic of Cyprus.

·        Office Address: Kypranoros 15, 1061 Nicosia, Cyprus

·        Postal Address: P.O. Box 23378, 1682 Nicosia, Cyprus

·        Telephone: +357 22 818456

·        Email: commissioner@dataprotection.gov.cy

You may also have the right to lodge a complaint with another competent supervisory authority, particularly in the EU/EEA country where you live, work or believe an infringement occurred.

31. Contact Us

For questions about this Privacy Policy or our handling of personal data:

·        petZeye Limited

·        Website: petzeye.com

·        General enquiries: info@petzeye.com

·        Privacy and data protection enquiries: dpomanager@petzeye.com

·        Registered Address: OLYMPOU 10C LATSIA CYPRUS

·        Company Registration Number: HE474448

·        Last Updated: 7 August 2026