Shipping policy
Free Worldwide Shipping
Weβre happy to offer FREE standard shipping worldwide on all petZeye orders.
There is no minimum order value required for free standard delivery.
Cyprus Deliveries
Orders within the Republic of Cyprus are delivered free of charge.
Deliveries are normally made Monday to Friday. Where applicable, you may receive an SMS or other delivery notification using the contact details provided with your order.
International Shipping
petZeye ships worldwide.
Standard worldwide shipping is FREE.
Estimated delivery times may vary depending on the destination, local courier services, customs processing and other circumstances outside our control.
Typical international delivery may take approximately 6β10 business days, depending on the destination.
If additional or express delivery options are available for your destination, these will be displayed at checkout together with any applicable charges.
Customs, Duties & Taxes
Orders shipped outside the European Union may be subject to local customs duties, import taxes or other charges imposed by the destination country.
Where applicable, these charges are determined by the local authorities and are the responsibility of the customer unless otherwise stated during checkout.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, where available.
Please allow some time for the courierβs tracking system to update after dispatch.
If your order has not arrived within the expected delivery period, please contact us at info@petzeye.com with your name and order number, and our team will be happy to assist you.
P.O. Box Deliveries
If you would like your order delivered to a P.O. Box, please provide the relevant information during checkout.
Please note that P.O. Box delivery availability may depend on the destination country and courier service.
Returns & Exchanges
Physical products may be returned within 30 days of delivery, provided that the item is unused and returned in its original condition and packaging.
Approved refunds will be issued according to our Refund Policy. Return shipping costs may apply unless the product is faulty, damaged, or otherwise covered by our returns policy.
Subscription cancellations and refunds are subject to our separate subscription and refund terms.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible at info@petzeye.com.
Please include:
- Your name
- Your order number
- A brief description of the problem
- A photo showing the condition of the item or packaging
Our team will review the case and assist you with the appropriate solution.
Need Help?
If you have any questions regarding shipping, delivery or your order, please contact us at:
PETZEYE LIMITED